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FAQ

Here are the answers to some of the most frequently asked questions.

 

Can I ship you my guitar for repair?
No.  I am currently only accepting work that is delivered in person.  Contact us to make an appointment to drop off your guitar.
How much will it cost to fix my guitar?
The most common repairs have set pricing; check out the pricing page for more info. For repairs not listed I can’t give you a quote or accurate estimate without inspecting the guitar in person first.
How much will it cost to refret my electric guitar?
You will need more than a refret.  The nut will have to be refitted or replaced in order to work with the new frets.  You will also need a complete set up.  If you want to do your own set up, I can do only the fretwork and nut work.  The price of a refret does not include any nut or set up work.  Refer to the pricing page for the current repair rates.
How much will it cost to refret my acoustic guitar?
You will need more than a refret.  The nut will have to be refitted or replaced in order to work with the new frets.  Your acoustic will probably also need a saddle adjustment or replacement.  The price of a refret does not include any nut or saddle work.  Refer to the pricing page for the current repair rates.
How much will it cost to reset the neck on my Martin?
You will probably need more than a reset.  A refret or fret leveling is typically also advisable.  A new saddle is usually necessary.  The price of a neck reset does not include any nut, fret or saddle work.  Neck reset pricing is based, in part, on how the neck is attached to the body of the guitar.  Please contact me if you are unsure what neck joint your guitar has.  Refer to the pricing page for the current repair rates.
How long will it take to fix my guitar?
That depends on the complexity of the repairs and how busy the shop is when you are ready to have the work done.  Contact me for the current turn around time.
Can the turn around time for repairs be reduced?
Yes.  Turn around times can often be reduced by securing your place in line then shipping or dropping your guitar off at the designated date just prior to repair.  If you want to secure your place in line without leaving your guitar at the shop, there is a $30 non-refundable deposit.  The deposit is applied to the repairs.  I also have a no cost, no obligation call back list that I refer to when I need to fill an empty slot.  Let me know if you want to be put on the call back list.
Do you refinish guitars?
No.  I only do finish work that’s related to other repairs such as building up a finish under a vintage martin pickguard or refinishing a fender maple fretboard during a refret.
I want to repair my guitar myself, can I ask you a bunch of questions about my project?
Yes, but I consider this consulting.  Please be aware that I charge for consulting.  Chances are, most of my answers to your questions are covered in one of my many repair descriptions articles right here on my website, free of charge!  I do participate in some guitar repair technical forums where I and other guitar-nerds answer repair questions as we have time.  These include The Gear Page, FRETS.NET and the Acoustic Guitar Forum.
I want to buy a guitar on ebay, will you take a look at the auction and tell me what you think?
Yes, but I consider this consulting.  Please be aware that I charge for consulting.